OngoingDevelopment&SupportforGrowingSystems.
We don't just build software, we stay involved to ensure it remains stable, scalable, and continuously improving.
Most clients continue working with us after launch to maintain and grow their systems.
Software isn't static.
Without ongoing engineering support, systems degrade quietly, until they break loudly. We provide continuous support that keeps your system stable, secure, and evolving with your business.
Systems degrade quietly as usage and dependencies change
Performance drops and bugs accumulate without active engineering
New business needs require constant updates to stay competitive
Security vulnerabilities appear in libraries and infrastructure over time
Northspec-Hosted Clients Only
Retainer and managed infrastructure plans are available exclusively to clients whose systems run on Northspec infrastructure. Direct environment access is what makes proactive monitoring and rapid fixes possible. Clients who opted for self-hosting at delivery are not eligible, future support requires a new engagement.
Choose your level of involvement.
Instead of paying per task, you get dedicated engineering capacity, predictable progress, and faster execution, every month.
Essential Support
3-month minimum
Stable live systems that need ongoing maintenance, bug fixes, and minor improvements.
- Bug fixes and minor updates
- Dependency and security patching
- Basic monitoring and alerting
- Email / Slack support
- 72-hour response SLA
Growth Development
3-month minimum
Products that need continuous development alongside maintenance, features, integrations, and performance work.
- Everything in Essential
- Ongoing feature development
- Integrations and automation work
- Performance improvements
- Priority support, 48-hour SLA
Product Partner
3-month minimum
Active product teams with fast iteration cycles that need dedicated engineering capacity and strategic input.
- Everything in Growth
- Dedicated monthly sprint capacity
- Roadmap and architecture reviews
- Fast turnaround and priority queue
- 24-hour response SLA
Dedicated Team
6-month minimum
High-growth organizations scaling complex platforms that need near full-time engineering team access.
- Dev + QA coverage
- Scaling infrastructure management
- Compliance and security support
- Disaster recovery planning
- 12–24 hour SLA
Ongoing engineering, not just reactive fixes.
Every retainer plan includes a defined level of monthly engineering capacity. You know what you're getting, what's covered, and what to expect, before the month begins.
Dedicated engineering capacity every month
Priority support with defined response SLAs
Ongoing feature development and improvements
System monitoring and reliability management
Long-term product evolution as your business grows
The environment your system lives in.
Dedicated deployment, AI workload scaling, performance optimization, monitoring, security, and backups, so you never have to think about infrastructure.
Starter
A dedicated deployment environment for early-stage products that need a solid, secure foundation.
- Dedicated deployment environment
- Performance optimization baseline
- Uptime monitoring
- Security hardening
- Weekly backups
Growth
Production-grade infrastructure for apps under real load with growing operational demands.
- Dedicated deployment environment
- Performance optimization
- Uptime monitoring + alerting
- Security & automated backups
- Scaling support
Scale
Built for platforms running AI workloads, high traffic, and complex infrastructure at scale.
- Dedicated deployment environment
- AI workload scaling
- Advanced performance optimization
- Real-time monitoring & uptime
- Security, backups & recovery
Enterprise
Mission-critical infrastructure for organizations requiring compliance, multi-region, and dedicated capacity.
- Multi-region deployment
- AI workload scaling
- Advanced performance optimization
- Real-time monitoring & on-call
- Security, compliance & disaster recovery
Clarity on exactly what you're paying for.
Separating service and infrastructure gives you the flexibility to right-size each independently as your business scales. One client at $6,000/month is $72,000/year, a real, predictable engagement.
Clear Cost Ownership
Know exactly what's engineering and what's infrastructure.
Independent Scaling
Scale compute without changing your development support tier.
Faster Incident Response
We own the infrastructure, so fixes happen without coordination delays.
Predictable Monthly Total
Fixed pricing across both layers, no billing surprises or hourly guesswork.
Need something more specialized?
We design custom engineering partnerships for organizations with unique requirements that don't fit a standard tier.
- Dedicated Engineering Teams
- Technical Consulting & Strategy
- Legacy System Migrations
- R&D and Prototyping
Non-Payment Policy
- 30 days past due: All hosted services are suspended. No data is deleted. Services restore upon full payment.
- 90 days past due: All client data is permanently removed from Northspec infrastructure. This is irreversible.
Cancellation
Both retainer and hosting agreements require 30 days written notice to cancel. Fees for the current billing period are non-refundable. Unused hours do not carry over or convert to credit.
Build Once. Improve Continuously.
Let's talk about your system and build an ongoing support plan that keeps it stable, growing, and reliable.